Coles issue apology after technical error leads to online shoppers being charged twice

Online grocery shoppers were hit with unexpected duplicate charges weeks after their Coles deliveries were completed, with the company apologising.

Coles has apologised to customers after a number of online shoppers were charged twice for their deliveries.

The supermarket giant said a technical error meant some orders that were placed between June 26 and 28 were billed again in late July.

Coles said the issue affected a “small number” of customers.

The second pre-authorisation – or temporary hold of the money – was reversed and the situation should now be resolved, it said on Thursday.

Coles has apologised after some customers were double charged for online shopping. Picture: NewsWire

The error was noticed last weekend and fix rolled out from Monday.

A spokesperson for the company said: “We’re committed to ensuring a smooth experience for our customers when shopping online.

“In this instance, we worked quickly with our payment processor to arrange a reversal of the duplicate charge.

“We apologise to our customers for this inconvenience.”

Originally published as Coles issue apology after technical error leads to online shoppers being charged twice